We mainly use natural, sustainable, organic and organically grown ingredients, as well as safe alternatives for what nature cannot provide us.

All cosmetic products are produced in our specialized laboratories, a state-of-the-art cosmetic company in Spain with the distinction of ZERO WASTE.

No, we never test our products and ingredients on animals nor do we allow the companies we work with to do so.

NATVRAL LAVDE is included in the list of brands that do not test on animals of the Proefdiervrij foundation ( https://proefdiervrij.nl/merken-overzicht/).

None of NATVRAL LAVDE's cosmetic products contain these particles.

Yes, all our cosmetic products are certified by the Association of Ecological and Natural Cosmetics of Spain ACNE

www.aceneasociacion.org

We strive daily so that more and more people can enjoy the experience and we are increasing the shipping process to as many countries as possible.

But at the moment sales are only possible in Spain, Germany, Gibraltar, Ireland, Switzerland, Portugal, Netherlands, Monaco, Italy, France, Denmark, Belgium, Austria.

You can see this more specific information in the product sheets and on the shipping page.

We want to make payment in our online store as easy as possible for you. To do this, NATVRAL LAVDE… puts the following payment methods at your disposal:

Mastercard

VISA

PayPal

Google Pay

Apple Pay

Bizum

Wire transfer

ShopPay

We consider it important that you know at all times when you will receive your order. To do this, we will send you the following information by email:

If your order has been processed, we will notify you by email as soon as the order is confirmed.

If your order is ready for shipping, we will notify you by email when it is ready to leave our warehouse.

If your order has left our warehouse. We will notify you by email with the tracking code.

As soon as your return has been accepted, we will refund your money within a maximum of 7 days.

How your refund is processed depends on your original payment method and our " return policy ".

We always want to provide you with the best service, which is why we accept any suggestions you would like to make to improve it.

All your ideas, comments and suggestions related to your experience with NATVRAL LAVDE... will always be welcome.

You can leave your comments by clicking on the following link: « Contact » .

Click on this link « HERE ». Or go to the header menu and follow the instructions.

We'll send you an email with a special link where you can change your password.

Log in again with your new password and that's it!

If you have problems changing your password, please contact our customer service.

You can contact our customer service by phone or email during the following hours:

Monday 09:00 – 14:00

Tuesday 09:00 – 14:00

Wednesday 09:00 – 14:00

Thursday 09:00 – 14:00

Friday 09:00 – 14:00

The legal warranty means that the item must do what can reasonably be expected of it.

This guarantee does not carry a legal term, since what the consumer can expect from an item differs depending on its nature.